The IND residence document is a plastic proof of lawful stay for people who need a Dutch permit card. Collection is appointment-only. Showing up at the wrong desk wastes the only slot the letter allowed.
When do biometrics and collection happen?
Follow the pathway letter for your permit type first: Apply for a residence permit. Book a biometrics appointment only after the IND confirms it needs your photo, fingerprints, and signature. Bring a valid passport and the appointment code from the booking email. The IND takes the digital photo on site; studio prints are not accepted. Desks include Amsterdam, Den Haag, Haarlem, ’s-Hertogenbosch, and Zwolle, plus some expat-centre service points.
When My IND or a letter says the document is ready, book collection at the exact location named there. Collect it yourself; someone else cannot pick it up for you. Children under 18 go with a parent or legal representative. If the IND holds your passport or civil documents, they return with the card at the same appointment.
What if you are waiting or you are EU?
A residence-endorsement sticker in your passport can prove you may await a procedure when your old card or sticker is about to expire and the IND has confirmed receipt of a qualifying application. It is decided during that appointment, not mailed later. EU, EEA, and Swiss citizens using free movement usually skip this card path entirely and focus on BRP registration instead: Register your address.
Banks, insurers, and DigiD tasks still need the BSN track even while the card is printing: Set up DigiD, Open a bank account, and Choose health insurance. Some permits later trigger inburgering: Civic integration. Keep a reachable Dutch number for IND SMS: Get a mobile phone. Sequence the steps in Paperwork after moving.
Common misconceptions
Assuming you can book biometrics before the IND asks fails; early bookings are cancelled.
Assuming any IND office can hand over your card also fails. Collection must match the location in the ready message.
Summary
Treat the residence document as an IND two-step: biometrics when asked, then collection only at the named desk with passport and appointment code. Skip the path entirely if free movement already covers your stay.
Sources
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